Employee shuttle program FAQ
The questions HR, facilities, and operations teams ask first — cost drivers, minimums, coverage, accessibility, and how to get a program running.
Common questions
Questions teams ask first
What is an employee shuttle program?
A recurring, contracted service that carries a company's staff between home neighborhoods or transit hubs and the worksite on a fixed daily timetable, synced to shift start and end times. It runs the same routes every working day, unlike a one-off charter.
How many employees do we need to justify a shuttle?
A single 14-seat minibus can anchor a program for as few as 10–14 committed daily riders on one corridor. Larger sites run several routes with bigger vehicles. The free planner shows how your headcount maps to vehicles before you call.
What drives the cost of a program?
Vehicle size and count, total daily service hours, mileage, and whether you run one direction or both. Denser corridors and larger vehicles lower the cost per seat. Because it is a recurring contract rather than per-trip charters, programs are usually priced monthly.
Do you cover New Jersey, Westchester, Long Island, and Connecticut?
Yes. Programs commonly pull from Hoboken, Jersey City, and Newark; Yonkers, New Rochelle, and White Plains; Hicksville and Mineola on Long Island; and the Stamford–Greenwich corridor, into Manhattan, Brooklyn, and the airport employment hubs.
Are the vehicles wheelchair accessible?
Lift- and ramp-equipped vehicles are available on request for any route. Flag which stops need them and the route is built with the boarding time included.
Can riders track the shuttle?
Yes. Staffed programs include live vehicle tracking and arrival alerts for riders, plus an on-time dashboard for HR and facilities.
How long does it take to launch?
A single-corridor program can run in two to three weeks once addresses and a start date are set. Multi-route programs with 50-plus riders usually take three to five weeks to map, pilot, and finalize.
What happens when our headcount changes?
Programs are reviewed on a recurring basis. Routes are re-grouped as staff join, leave, or move, and the monthly ridership report flags routes running too full or too empty so the plan stays right-sized.
Is the route planner really free?
Yes — no sign-up, no card. You can use it to draft your own program, pressure-test any vendor, or embed it on your own site with the snippet on the planner page.
How do we get started?
Build a draft with the route planner, then call the program desk at (888) 420-0177. A planner confirms addresses, shifts, and access, then returns a staffed contract route plan.