How the program comes together
A shuttle program is not a booking — it is an operating plan that runs every working day. Here is exactly how we build one, from your first headcount estimate to a service that quietly does its job each morning and evening.
The arc
Four stages, one coordinator
- Draft & map. Start in the planner with where your people live and your shift times. It returns route groupings and a shuttle count — your working draft. No sign-up, no sales call required to get this far.
- Scope on a call. A program planner walks the draft with you: real home addresses (not just zones), exact shift windows, ADA and wheelchair pickups, building dock and curb access, and any security or badging requirements.
- Pilot & staff. We assign vehicles and professional drivers, run a short pilot week to validate the timetable against real traffic, and adjust pickup clocks before locking the schedule.
- Run & review. The program goes live with live tracking, rider alerts, and a named account coordinator. Each month you get a ridership report and a right-sizing recommendation.
What is included
Everything that keeps a program running
- Route design
- Corridor grouping, stop selection, and a back-solved timetable for both the inbound morning run and the outbound evening run.
- Vehicles & drivers
- Right-sized vehicles from 11-seat Sprinters to 55-seat motorcoaches, with vetted commercial drivers and a relief plan for absences.
- Live tracking
- Per-vehicle GPS, ETA alerts to riders, and an on-time dashboard for HR and facilities.
- Account coordinator
- One named contact who knows your program, handles changes, and owns the monthly review.
- Compliance
- Commercially licensed and insured operation with federally regulated motor-carrier drivers and maintained, inspected vehicles.
- Reporting
- Monthly ridership by route and stop, on-time performance, and a recommendation to add, merge, or trim routes as the team shifts.
A note on the morning vs. the evening
Inbound and outbound are not mirror images
The planner shows the inbound morning run, because that is the leg with a hard deadline — people have to be at the worksite by shift start. The evening outbound run is built from the same corridors but timed off shift end and the lighter reverse-commute traffic, which usually means a slightly faster ride home. When you call the desk, we build both directions and confirm the headcount that actually rides each way; many programs see a fuller morning than evening as staff stagger their departures.
Common questions
Questions teams ask first
How long does it take to launch a program?
A single-corridor program can be running in two to three weeks once addresses and a start date are confirmed. Multi-route programs with 50-plus riders usually take three to five weeks to map, pilot, and finalize.
What happens if our headcount or addresses change?
Programs are reviewed on a recurring basis. Routes are re-grouped as staff join, leave, or move, and the monthly ridership report flags routes running too full or too empty so the plan stays right-sized.
Can riders track the shuttle?
Yes. Staffed programs include live vehicle tracking and arrival alerts so riders are not standing at a stop guessing, and so HR can see on-time performance.